LEGAL
Privacy Policy
Your privacy matters to us. This policy explains how La'gullez Travel & Tours collects, uses, and protects your personal information.
Information We Collect
We collect personal information that you provide to us directly when booking a trip, registering for our services, or joining the La'gullez Travel Club:
- Contact & Identity Data: Full name, email address, phone number, physical address, and emergency contact details.
- Travel & Identification Documents: Passport details (number, expiry date, nationality), visa information, and date of birth required to make travel bookings.
- Preferences & Medical Information: Special travel requests, dietary preferences, and relevant health or medical conditions you disclose to ensure your safety during activities.
- Payment & Transaction Details: Payment receipts, contribution schedules for the Travel Club, and transaction history.
- Media & Photos: Photos or videos captured during travel experiences (collected only with your explicit consent).
How We Use Your Data
We use your information strictly for legitimate business purposes, including:
- Processing travel bookings, reservations, and La'gullez Travel Club memberships.
- Communicating important trip updates, itineraries, and booking confirmations.
- Ensuring client health and safety during organized tours and travel activities.
- Managing customer records and internal agency operations.
- Marketing and promoting our travel experiences (only where explicit consent has been provided).
Sharing Data with Third-Party Suppliers
To deliver our travel services, we must share relevant portions of your data with third-party suppliers who fulfill your bookings:
Travel Partners
Airlines, hotels, resorts, transport providers, local tour operators, and activity providers.
Core Infrastructure & Messaging
Cloud database systems and direct communication channels (such as WhatsApp Business API) used to send trip updates and reminders.
These third parties are provided only with the information necessary to perform their specific service and are required to handle your data securely.
Media & Marketing Consent
We love sharing the memorable experiences created on our tours.
Media Release
Photos and videos taken during trips may be used for promotional and marketing materials across our website, social media, and printed brochures.
Your Control
We request written consent via a Media Release Form at booking. If you do not wish to appear in media, or if you wish to withdraw consent and have images removed, contact us at lagulleztravel@gmail.com. We will honor removal requests within thirty (30) days where reasonably practical.
Cookies and Web Analytics
Our website uses basic cookies to ensure proper site functionality and improve overall user experience:
Data Security & Storage
We employ modern security standards, encrypted data transfers, and restricted administrative access to protect your personal information against unauthorized access, loss, or alteration. We retain personal records only as long as necessary to complete your travel arrangements or fulfill legal and accounting requirements.
Your Data Rights
Under applicable data protection laws, you have the following rights regarding your personal information:
- Access & Inspection: Request a copy of the personal details we hold about you.
- Correction: Request corrections to any incomplete or inaccurate data.
- Deletion: Request the deletion of your personal records, subject to retention required for active travel bookings or statutory record-keeping.
Contact Details for Privacy Inquiries
For questions, concerns, or data requests, please contact our team: